Head – Field Force Training & Effectiveness (Global, Pharma)

Multiple Locations Salary On Application Healthcare

Closing in 14 Days

Job Description

What you become a part of:

The successful candidate will lead the field-force training function, globally, to develop and deliver the overall training strategy for building a high caliber field force. She/ he will lead the agenda to improve the effectiveness and efficiency of SHL’s Field Force in Africa, with a view to improving the per capita sales per month (PCPM) metric.

Roles & Responsibilities

What to expect:

Partner with business leadership teams to translate business plans and priorities into sales training and competency development requirements, including both ‘Products’ and ‘Skills’ training needs.
Design and drive the training calendar – communicating the same effectively to the Field Performance Managers and/ field force is the key.
Lead the content development and conduct/ delivery of training for identified learning requirements, for both new hires as well as experienced Delegates in partnership with Field Performance Managers.
Liaise with external agencies to outsource the specialized training programs.
Own annual training budget and forecasts; ensure adherence to the proposals.
Coordinate with Area Sales Managers/ Field Performance Managers to assess and evaluate the performance level of the Delegates.
Design and conduct Refreshment Training for the assigned Delegates.
Follow up with Zonal Sales Managers/ Area Sales Managers/ Field Performance Managers to ensure continuous improvement in the performance of the Delegates according to their coaching plan.
Conceptualize & design new learning initiatives for sales field force; e-module development, on-line learning academy etc.
Evaluate the efficacy of training solutions to ensure that training is fit-for-purpose and take corrective actions where needed. Utilize appropriate metrics to measure the effectiveness of training.
Undertake periodic visit to doctors in the field to understand and improve clinical effectiveness of the Delegates and also gather customer insights.
Conduct regular field visits to maintain close relationship with the business and gain greater insight of field implementation and areas of improvement.

Qualifications

Bachelor’s in Science or Pharmacy or equivalent.
12- 15 years’ experience in pharmaceutical sales and experience to coach and lead a field sales team.
Minimum 5 years’ experience in leading the training function for a major pharmaceutical company.
Prior experience leading field force as a Zonal Sales Manager is highly preferred.
Strong instructional design, program management and facilitation skills and ability to support and mentor others.
Well-versed in latest training solutions, including training delivery tools and eLearning.
Demonstrated knowledge of e-learning technologies, including systems, content, tools, and infrastructure.
Strong collaboration, influential, relationship building skills and able to leverage matrix networks.
Ability to operate in an ever-evolving environment.
Willingness to step outside of defined role to assume greater challenges and/or develop new skills.
Open to travel extensively across Africa.

Competencies

Application:

If this role is of interest to you, please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.

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Apply Before

08/07/2024

Date Posted

07/24/2024

Company Industry

Healthcare

Company Size