Our client is one of the largest commercial banks in Rwanda offering innovative products and services to customers across the country.  It has a large network and strong capital and liquidity position driven by its strategic growth agenda.

The bank is looking to identify results-driven, visionary, strategic thinking and highly qualified leader with excellent credentials, proven experience, demonstrated capacity, and know-how to fill the position of Chief Operating Officer.

Reporting to the Managing Director, the Chief Operating Officer will be responsible for leading the development and implementation operations strategy that is aligned with the strategic objectives of the business. The position provides leadership in the coordination of operations, technology, marketing, corporate affairs, innovation, and customer experience to ensure optimal functionality of banking operations, service excellence and sustainable growth.

Key Responsibilities:

• Coordinate the development of an operations strategy to ensure the management of operations is aligned with the bank’s growth objectives.
• Lead the implementation of the strategy across the division to ensure timeliness and quality in implementation.
• Lead the development of policies, procedures and processes the ensure operations are efficient and effective, and compliant with relevant regulations.
• Provide leadership in the provision of data to the commercial team on the quality of business to ensure continuous improvement on quality of business accepted for profitability purposes.
• Coordinate the management of relationships with clients and key stakeholders to ensure the bank receives full support in its operations for a superior customer experience.
• Develop a risk management framework for the operations team, including business continuity plans in liaison with the risk team to ensure minimal disruption to business operations.
• Advise the business on all operations aspects to ensure the decisions arrived at by management are aligned with the business growth objectives.
• Oversee implementation of the bank’s marketing and corporate affairs strategy to ensure increased market share and visibility of the brand.
• Provide strategic coordination of new product development to meet emerging market needs.
• Champion the automation of operations where applicable to enhance the quality of service to customers, and to increase efficiency and effectiveness in operations.

• Ensure that technology transformation is aligned to customer changing and diverse needs.
• Leverage data analytics, oversee the development of products, channels and marketing campaigns that are aligned with targeted customers’ needs.
• Support the Managing Director and execution in coordination with other Division Heads and participate in Management Committee.
• Coordinate the training of all key staff on operations guidelines ensure awareness on the approaches to use for proactive risk management.
• In Liaison with human resources, coordinate the recruitment, training, and performance management of staff in the division to ensure the availability of the required competencies at all times.

• Be a holder of a Bachelor’s and Master’s degree in Business Administration, Banking, Finance, or relevant field from a recognised University
• Possess a relevant professional qualification in e.g. ACCA, CPA, CFA or any other in banking or relevant field
• Have at least a minimum of 10 years’ relevant work experience , five (5) of which should have been spent in senior management and/or leadership role preferably gained in a financial services sector organization
• Be business and IT savvy
• Demonstrate leadership and people management skills
• Possess strong analytical and decision making competency
• Have ability to drive execution of commercials strategies and plans
• Strong stakeholder management and communication skills